How long should a customer spend in the Drive-Thru for drop-off?

The ideal time for a customer to spend in the Drive-Thru for drop-off is established with efficiency and customer service in mind. A duration of 20 seconds allows enough time for the customer to communicate their needs to the pharmacy staff, drop off their prescription, and have any necessary information exchanged. This timeframe balances the need for quick service with the importance of ensuring that patients feel attended to and understood.

While shorter durations, such as 10 or 15 seconds, may seem appealing for speeding up the process, they may not adequately allow for the interaction required to ensure prescription accuracy and address any immediate concerns or questions from the customer. Similarly, a longer duration like 30 seconds could lead to congestion in the Drive-Thru lane, potentially frustrating other customers waiting for service. Thus, the 20-second timeframe promotes both efficiency in service and a satisfactory experience for customers.