What should a pharmacy technician do if a patient requests a specific product?

When a patient requests a specific product, following the DAW (Dispense As Written) guidelines is essential. DAW 2 indicates that the prescriber has authorized a substitution but the patient has requested the specific brand or product. In this case, the pharmacy technician acknowledges the patient's preference while also adhering to any direction from the prescriber regarding substitutions.

This approach respects the patient's wishes and ensures patient satisfaction while allowing the pharmacist or pharmacy technician to manage the prescription according to established guidelines. It also helps maintain open communication between the pharmacy, the patient, and the prescriber, which is crucial for ensuring that the patient receives the appropriate medication.

The other options do not align with best practices. Dispensing any available alternative may not meet the patient's needs or preferences. Requesting a change from the prescriber could delay care and potentially frustrate the patient. Ignoring the request altogether goes against the principle of patient-centered care, as it disregards the patient's desires and potentially leaves them dissatisfied.